Terms and conditions

Services are provided by [Firma / Nome], NIPC [NIPC], registered office [Morada da Sede]. Contact: [email@dominio.pt], +351 928 420 396.

• Search — €50 per month. Market analysis to your requirements and an immediate alert when a matching offer appears. Optional technical inspection of a selected car: €300. Cancel anytime.
• Complete package — flat service fee of €1,490. Includes market analysis based on the client's request, a technical check and report by an independent mechanic, private purchase handling, coordination of the insured transport, and legalisation and registration in Portugal.
• Third-party costs in the Complete package — transport (approx. €1,200), bureaucracy fees (approx. €150: IPO inspection, plates, IMT fees) and ISV are passed through 1:1 with no mark-up, or paid directly to the respective bodies. Each amount is stated in writing before you proceed.
• Success fee — if Carago negotiates a price with the seller below the price advertised when you engaged us, 70% of the reduction stays with the client and 30% is due to Carago as a success fee. Without a price reduction there is no success fee.

The service fee and any success fee are due once the purchase has been successfully completed.

All prices are in euros and include VAT at the applicable rate. State taxes and fees (ISV, IUC, registration fees, IPO inspection) and the price of the vehicle are not included and are paid directly to the respective bodies.

Sending a request through the site is not an order and creates no obligation. A contract is formed only when you accept in writing (email included) the proposal we send you, stating the service, price and payment terms.

Carago does not sell vehicles. The purchase contract is signed directly between you and the seller, and the vehicle's warranty is the one the seller and the law provide. Carago is liable for due diligence in its own service — search, checks and information — as provided by law, including for wilful misconduct or gross negligence.

A technical inspection assesses the vehicle's condition at the time it is carried out; it is not a guarantee against hidden defects.

If you are a consumer, you may withdraw from the contract within 14 days of its conclusion, without giving a reason and at no cost, by telling us in any clear statement (for example by email) or by using the model form below.

If you expressly ask for the service to start within that period, you pay an amount proportional to what has already been provided. Once the service has been fully performed with your prior express consent and acknowledgement that you lose the right, you can no longer withdraw (Art. 17 of Decree-Law 24/2014).

We refund payments within 14 days of receiving your notice, using the same means of payment.

To: [Firma / Nome], [Morada da Sede], [email@dominio.pt]

I hereby give notice that I withdraw from my contract for the provision of the following service: … — Concluded on: … — Name: … — Address: … — Signature (only if this form is sent on paper): … — Date: …

The Search subscription is monthly and can be cancelled at any time by email or WhatsApp, with no penalty. Cancellation takes effect at the end of the month already paid; it does not renew after that.

You can complain directly to us ([email@dominio.pt]) or in the Electronic Complaints Book: www.livroreclamacoes.pt.

In a consumer dispute you may turn to:

• CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo) — www.ciab.pt
• CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo — www.cniacc.pt

Portuguese law applies, without prejudice to the mandatory consumer protection rules of your country of habitual residence. If language versions differ, the Portuguese version prevails.

Last updated: 2026-11-05.